FAQ's

Custom Clothing (hoodies, t-shirts, etc.) Personalized Shoes Custom Cakes Wall Art (Coming Soon)

To customize an item, simply visit our product page, choose the item you want, and use our online design tool to upload your artwork, add text, or select from pre-designed templates. Once you're happy with your design, add the item to your cart and proceed to checkout.

We accept the following file formats: • PNG (preferred for transparent backgrounds) • JPEG • PDF • SVG (for vector designs) Please ensure your files are high quality for the best printing results.

You can reach our customer support team via: • Email: customplanetpak@gmail.com • Whatsapp: +92 3290239974 • Contact Form: Fill out the contact form on our Contact Us page and we’ll get back to you as soon as possible.

We provide detailed size charts for all our clothing items on each product page. Be sure to check the chart before placing your order. If you're unsure, feel free to reach out to our customer support team for help.

Yes, we offer gift cards! You can purchase gift cards in various denominations. They can be used to buy any products on our website, including customized items.

Due to the personalized nature of our products, we do not accept returns or exchanges unless the item is defective or there was an error in your order. If you encounter any issues with your product, please contact us within 24hours of receiving your order, and we will resolve the issue as quickly as possible

Yes, we frequently run special promotions, discounts, and giveaways. Be sure to subscribe to our newsletter and follow us on social media to stay updated on the latest offers!

Yes! We use the highest levels of encryption and security for all transactions on our website. Your payment information is processed through secure payment gateways, and we do not store your payment details.

Major Cities: 3–5 business days. Remote Areas: 5–7 business days. Cakes can only be delivered to Karachi.

Cash on Delivery Bank Transfer Easypaisa & JazzCash

Not currently, but we’re working on it.

Customized items are non-returnable unless defective or incorrect.

Orders can be canceled within 24 hours if customization has not begun.

Once an order is placed and processed, we start working on it immediately to ensure fast delivery. However, if you need to make any changes or cancel the order, please contact us within 24 hours of placing the order. After this time, it may not be possible to modify or cancel your order.

Orders typically take 3-5 business days for delivery depending on your location within Pakistan. Delivery times may vary based on your area and the shipping method selected.

Once your order is processed and shipped, you’ll receive an email with a tracking number and a link to track your order. You can also track your order by logging into your account and checking the "Order History" section.